Help Center

fb777.com FAQ

Everything you need to know about playing on fb777.com — from signing up and making deposits to withdrawing your winnings and staying safe. Find your answer below, mga ka-fb777.

How Can We Help You?

Browse the categories below or use the search bar to find answers fast.

Account & Registration

Registering on fb777.com is quick and straightforward. Head over to the fb777.com Login page and click the Register button. You'll be asked to provide your mobile number or email address, create a secure password, and confirm that you are at least 21 years of age. Once you've filled in the required details, you'll receive a one-time PIN (OTP) via SMS or email to verify your account. After verification, your account is active and ready to use.

In accordance with Philippine gaming regulations and PAGCOR guidelines, you must be at least 21 years of age to register and play on fb777.com. We conduct mandatory age verification during registration and may request a government-issued ID at any time. Accounts found to belong to individuals under 21 will be immediately closed.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC on fb777.com, go to your Account Settings and select Verify Identity. You will need to upload a clear photo of a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, SSS ID, UMID, or PRC ID — along with a selfie holding the ID. Verification is typically completed within 24 hours.

On the fb777.com Login page, click Forgot Password. Enter the mobile number or email address linked to your account and we'll send you a password reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you don't use on any other site. If you're still having trouble, contact our 24/7 live chat support.

No. Each player is permitted to hold only one fb777.com account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately.

You can update most personal details — such as your email address, mobile number, and contact preferences — directly in your Account Settings after logging in. Changes to your registered name or date of birth require identity verification and must be requested through our live chat support team, as these details are tied to your KYC records.
Deposits & Payments

fb777.com supports the following deposit methods for Filipino players:
  • E-wallets: GCash, PayMaya / Maya
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card: Visa and Mastercard debit cards issued by Philippine banks
All deposits are processed in Philippine Pesos (₱). Please note that credit card deposits and cryptocurrency are not accepted on fb777.com.

GCash and PayMaya deposits are credited to your fb777.com account almost instantly — usually within 1 to 3 minutes. Bank transfer deposits may take 15 to 30 minutes during business hours, and up to a few hours on weekends or public holidays. Debit card deposits are typically processed within 5 minutes. If your deposit has not reflected after 30 minutes, please contact our 24/7 live chat support with your transaction reference number.

The minimum deposit on fb777.com is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱200. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with our anti-money laundering (AML) compliance procedures.

fb777.com does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with GCash, PayMaya, or your bank directly if you are unsure about any applicable charges on their end.
Withdrawals

To withdraw from fb777.com, log in to your account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method — GCash, PayMaya, or bank transfer — enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully KYC-verified before submitting your first withdrawal request, as unverified accounts cannot process withdrawals.

Processing times vary by method:
  • GCash / PayMaya: Typically 15 to 30 minutes after approval
  • Bank Transfer (BPI, BDO, Metrobank, UnionBank, etc.): 1 to 3 business days
Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM Philippine Standard Time (PST) on business days are processed the same day. Requests submitted on weekends or public holidays are processed on the next business day.

The minimum withdrawal amount on fb777.com is ₱200 for all available withdrawal methods. There is a maximum single withdrawal limit of ₱500,000 per transaction. If you need to withdraw a larger amount, you can submit multiple requests. For VIP account holders, higher withdrawal limits may apply — contact our support team for details.

Withdrawal requests may be rejected for several reasons, including:
  • Incomplete KYC verification — your identity has not been fully confirmed;
  • Active bonus wagering requirements that have not yet been met;
  • The withdrawal account name does not match your registered fb777.com account name;
  • Suspected fraudulent activity or a security hold placed on your account;
  • Insufficient cleared balance after pending bets are settled.
If your withdrawal was rejected, you will receive a notification with the reason. You can also contact our live chat support team for clarification and assistance.
Games & Platform

fb777.com offers a wide and growing library of games for Filipino players, including:
  • Slots: Hundreds of video slots from top providers, with themes ranging from classic fruit machines to modern adventure titles;
  • Bingo: Multiple bingo variants with live draws and chat features;
  • Cat Fishing: An exciting fishing arcade game with multiplier rewards;
  • Callbreak Quick: The popular South Asian card game in a fast-paced online format;
  • Live Casino: Live dealer baccarat, roulette, blackjack, and more, streamed in real time.
New games are added regularly, so there's always something fresh to try on fb777.com.

Yes. fb777.com is fully optimized for mobile play. You can access the full game library directly through your mobile browser on Android or iOS — no app download required. The platform is built with a responsive design that adapts seamlessly to any screen size, whether you're playing on a smartphone in Manila, a tablet in Cebu, or a laptop in Davao.

Yes. All games on fb777.com use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our slot and table game providers are regularly audited by independent testing laboratories. Live dealer games are streamed from professional studios with real dealers and physical equipment, providing full transparency for every hand dealt and every spin made.

If a game freezes or you experience a disconnection during a session, simply refresh your browser or reopen the game. fb777.com's platform automatically saves your game state, so any bets placed before the disconnection will be settled correctly. If you believe a bet was lost due to a technical error rather than a genuine game outcome, contact our live chat support team with the date, time, and game name so we can investigate.
Bonuses & Promotions

New players on fb777.com are welcomed with a generous welcome bonus package that includes a deposit match bonus on your first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. To claim your welcome bonus, simply register a new account, make your first qualifying deposit, and the bonus will be credited to your account automatically.

Wagering requirements (also called rollover requirements) specify how many times you need to play through a bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Wagering requirements and eligible games are clearly stated in each promotion's terms. Always read the full bonus terms before claiming any offer on fb777.com.

Yes. If you no longer wish to complete the wagering requirements for an active bonus, you can forfeit it through your Account Settings under the Bonuses section. Please note that forfeiting a bonus will also remove any bonus-derived winnings from your account. Your real-money balance will remain unaffected. Once a bonus is forfeited, it cannot be reinstated.
Security & Privacy

Yes. fb777.com uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also employ two-factor authentication (2FA), real-time fraud monitoring, and strict KYC procedures to keep your account safe. For more details, please review our Privacy Policy.

To enable 2FA on fb777.com, go to your Account Settings and select Security. Toggle on the Two-Factor Authentication option and choose your preferred method — SMS OTP to your registered mobile number, or an authenticator app. Follow the on-screen instructions to complete setup. Once enabled, you will be required to enter a verification code every time you log in, adding an extra layer of protection to your account.

If you suspect that someone has accessed your fb777.com account without your permission, take the following steps immediately:
  • Change your password right away via the Login page using the Forgot Password option;
  • Contact our 24/7 live chat support to report the incident and request a temporary account lock;
  • Review your recent transaction history for any unauthorized activity;
  • Enable two-factor authentication if you haven't already done so.
Our security team will investigate and take appropriate action to protect your account and funds.
Responsible Gaming

fb777.com provides a full suite of responsible gaming tools available in your Account Settings at any time:
  • Deposit Limits: Set daily, weekly, or monthly deposit caps;
  • Loss Limits: Cap the amount you can lose in a given period;
  • Session Time Reminders: Get notified when you've been playing for a set duration;
  • Reality Checks: Regular pop-ups showing your session time and net win/loss;
  • Cooling-Off Periods: Temporarily suspend your account for 24 hours, 7 days, or 30 days;
  • Self-Exclusion: Permanently or long-term exclude yourself from the platform.
For full details, visit our Responsible Gaming page. Remember: Gambling is addictive. Know when to stop.

To self-exclude, log in to your account, go to Account Settings, and select Responsible Gaming. Choose the Self-Exclusion option and select your preferred exclusion period — minimum 6 months, or permanent. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. You will not receive any promotional communications while self-excluded. If you need urgent assistance, contact our live chat support team directly and they will process your self-exclusion request right away.

If you or someone you know is struggling with problem gambling, help is available. fb777.com encourages all players to seek support when needed. You can reach out to the following organizations in the Philippines:
  • PAGCOR Responsible Gaming Hotline — available through the PAGCOR official channels;
  • National Center for Mental Health (NCMH) — crisis hotline available for mental health support;
  • In Touch Community Services — counselling and mental health support for Filipinos.
You can also use fb777.com's built-in responsible gaming tools at any time. Visit our Responsible Gaming page for more information. Gambling is addictive. Know when to stop.
Still have questions? We're here 24/7.

Our support team is available around the clock via live chat. You can also reach us by email at [email protected] — we typically respond within a few hours.

Why Filipino Players Choose fb777.com

Beyond the FAQ, here's a quick look at what makes fb777.com the go-to gaming platform in the Philippines.

Instant GCash & PayMaya

Deposit and withdraw in Philippine Pesos using GCash or PayMaya in minutes. No complicated bank forms, no long waiting times — just fast, seamless transactions built for Filipino players.

Hundreds of Games

From slots and live casino to bingo, fishing games, and card games, fb777.com has something for every type of player. New titles are added regularly so there's always a fresh game to discover.

Mobile-First Platform

Play anywhere in the Philippines — Manila, Cebu, Davao, Quezon City, Makati — directly from your smartphone browser. No app download needed, full game library always at your fingertips.

Safe & Secure

256-bit SSL encryption, two-factor authentication, and strict KYC procedures keep your account and funds protected at all times. Your security is our top priority at fb777.com.

24/7 Live Support

Got a question at 2 AM? Our dedicated support team is available around the clock via live chat. Fast, friendly, and knowledgeable — we're always ready to help Filipino players.

Responsible Gaming Tools

Deposit limits, loss limits, cooling-off periods, and self-exclusion tools are all built into your account settings. fb777.com is committed to keeping gaming fun, safe, and within your control.

Ready to Play on fb777.com?

Now that your questions are answered, it's time to experience fb777.com for yourself. Join thousands of Filipino players already enjoying slots, live casino, bingo, and more.

Login to fb777.com Explore the Casino

🔞 For players 21 years and older only.  |  Gambling is addictive. Know when to stop.